Information We Collect
We collect information you give us directly. That includes your name, phone number, email address, property address, and details about the water damage you're dealing with, like where the leak is or what rooms are affected.
We also collect some information automatically when you visit our website. This includes your IP address, browser type, device type, pages you view, and how long you stay on them. This helps us understand how people find us and what they're looking for.
How We Use Information
We use your contact details to respond to your request, schedule a visit, provide an estimate, and keep you updated on the work. If you call us about a burst pipe or a flooded basement, we use your address and description to send the right team and equipment.
We use website data to improve our pages, fix broken links, and make it easier for Midland homeowners to find the water damage help they need. We may also use your information to follow up on a job, send a receipt, or answer a question you asked after we left.
Cookies and Tracking
Our website uses cookies and similar tools to remember your preferences and understand how you move through the site. Cookies are small files stored on your device that help pages load faster and track which sections get the most attention.
You can turn off cookies in your browser settings at any time. If you do, some parts of our site may not work as smoothly, but you can still call us at 19892042404 to get help with your water damage.
Analytics and Third-Party Tools
We use analytics tools to see how many people visit our site, which pages they read, and where they come from. These tools collect aggregated data and don't identify you by name.
We may also use third-party services for scheduling, mapping, or review collection. These providers only receive the information needed to perform their function, and they're required to protect it.
Data Sharing and Disclosure
We do not sell your personal information. We share it only when we need to in order to run our business, like with a scheduling platform, a payment processor, or an insurance adjuster you've asked us to work with.
We may disclose information if the law requires it, if we need to protect our rights or safety, or if we're involved in a merger or sale of the business. In those cases, we'll take steps to keep your information protected.
Data Retention
We keep your contact and job information for as long as we need it to serve you and to meet our legal and accounting obligations. That usually means a few years after your last interaction with us.
When we no longer need your information, we delete it or remove the details that identify you. If you ask us to delete your data, we'll do so unless we're required to keep it for a legal reason.
Data Security
We use reasonable technical and organizational safeguards to protect your information from unauthorized access, loss, or misuse. That includes secure servers, restricted access for our team, and encrypted connections where appropriate.
No method of transmission or storage is completely secure, so we can't promise absolute protection. If we ever become aware of a breach that affects your personal information, we'll notify you as required by law.
User Rights
You can ask us what personal information we hold about you, request a copy, ask us to correct it, or ask us to delete it. You can also opt out of marketing messages at any time by telling us on the phone or using the unsubscribe link in an email.
To make a request, call us at 19892042404 or reach out through our website. We'll respond within a reasonable time and let you know if we need anything else to process your request.
Children's Privacy
Our services are meant for adults who own or manage property. We do not knowingly collect personal information from children under 13.
If you believe a child has given us personal information, call us at 19892042404 and we'll delete it from our records.
Changes to This Policy
We may update this policy from time to time to reflect changes in our practices or the law. When we do, we'll post the new version on this page with a new effective date.
If the changes are significant, we'll make it clear on our website. Your continued use of our site or services after an update means you accept the revised policy.
Contact Information
If you have questions about this privacy policy or how we handle your information, call WaterDamagepros at 19892042404. You can also reach us through our website contact form.
We're based in Midland, Michigan, and we're happy to talk through any privacy concern you have.